Last updated: 17 April 2026 · GraftMate, Leicester, UK
These Terms of Service ("Terms") govern your use of the GraftMate platform and website located at graftmate.co.uk. By creating an account or using our services, you agree to these Terms. Please read them carefully.
GraftMate is operated by Andrew Miles, Leicester, UK ("GraftMate", "we", "us"). Contact: andrew@graftmate.co.uk or 07897 787904.
GraftMate provides a done-for-you local visibility system for UK tradespeople, including:
The specific features available to you depend on your subscription plan (Starter, Pro or Business).
You must provide accurate information when creating your account. You are responsible for keeping your login credentials secure and for all activity under your account. You must be 18 or over and legally authorised to conduct business in the UK to use GraftMate.
We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in activity harmful to other users or the platform.
GraftMate operates on a monthly subscription basis. Fees are as follows:
All prices include VAT where applicable. Payment is taken monthly in advance via Stripe. Your subscription renews automatically unless cancelled.
We reserve the right to change pricing with 30 days' notice to existing subscribers.
Where we offer a free trial or founding client arrangement, the agreed terms will be confirmed in writing via email or WhatsApp. Free trial periods do not require payment. Once the trial ends, your subscription begins at the agreed rate unless you cancel before the trial expires.
You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period — you will retain access until then.
We do not offer refunds for partial months. If you cancel within 7 days of your first payment and are not satisfied, contact us and we will consider a refund at our discretion.
On cancellation, your GraftMate website will be taken offline within 30 days. You may request an export of your content before this point.
You retain ownership of all content you provide to us — business information, photos, descriptions and other materials ("Your Content"). By providing content, you grant GraftMate a licence to use, display and publish it as part of providing the service.
You confirm that Your Content does not infringe any third party's rights, is not defamatory or misleading, and complies with all applicable laws. You are responsible for ensuring you have the right to use any photos or materials you upload.
GraftMate uses AI to generate website copy, area pages and portfolio content on your behalf. While we take care to produce accurate and appropriate content, AI-generated text may occasionally contain errors or inaccuracies. You are responsible for reviewing your website content and notifying us of any corrections needed. GraftMate is not liable for decisions made in reliance on AI-generated content.
Where you authorise GraftMate to manage your Google Business Profile, we will post updates, respond to reviews and keep your profile active on your behalf. You remain the owner of your Google Business Profile. We act as an authorised manager only and will cease management immediately upon your request or account cancellation.
You agree not to use GraftMate to:
We aim to keep GraftMate available at all times but do not guarantee uninterrupted access. We may carry out maintenance, updates or emergency repairs that temporarily affect availability. We will provide advance notice of planned downtime where possible.
GraftMate provides the platform on an "as is" basis. To the fullest extent permitted by law, we exclude liability for indirect, consequential or economic losses arising from your use of the platform, including loss of business, revenue or data.
Our total liability to you in any 12-month period shall not exceed the total fees you paid to us in that period.
Nothing in these Terms limits liability for death, personal injury, fraud or any other matter that cannot be excluded by law.
The GraftMate platform, branding, software and systems are owned by GraftMate and protected by intellectual property law. You may not copy, reverse-engineer or resell any part of the platform without our written permission.
The "Website by GraftMate" credit displayed on client websites may not be removed without our consent.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of GraftMate after that date constitutes acceptance of the updated Terms.
For any questions about these Terms, contact us at andrew@graftmate.co.uk or 07897 787904.